PREMIERE COASTAL INSURANCE GROUP

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Customer Success Stories

Hi Rob: I wanted you to know how impressed I have been by your activities as my insurance broker. Kemper, our insurance carrier for our car, a carrier you placed us with and one which you worked with to write our policy, has likewise been exemplary in its dealings with us. You have been on top of things from the moment that the accident happened until present. Your calls and emails to insure that we understood our coverage and that Kemper was working well with us were very helpful and really appreciated. Your willingness to go out of your way and obtain some things we left in the car and deliver them to us was above and beyond the call of duty. The most important thing however is the policy itself. Knowing that I am not very sophisticated about insurance policies you really made certain that we had a great policy. With only a $1,000 deductible we ended up receiving an amount for the “total loss” of the car with which we are very satisfied; the $5,000 in personal injury coverage and the generous rental car program were coverages frankly I didn’t even know I had and were a great relief in the midst of my recovery

All of my contacts with Kemper have been excellent. Each of their representatives has been efficient, cordial and responsive. They all answered my questions completely and knowledgably and evinced real professionalism. Furthermore, as I said above, the policy was super responsive to all of our needs during a difficult time.

I don’t know what else to say but I am really glad to have you looking after us and am really happy to have Kemper as our auto insurer. We have the best, clearly, and what more can I ask for?

Sincerely,

Charlie Russ

-Charlie Russ

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